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I being faiful customer of NORT Thompson for yeas today I call and there where very Rude I never had that experiencice with then form the person answering the prone to the superviser well they loose a good customer. some years a order from $. 2,000.00 a $3,000.00 a...
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2.7
I didn't like
  • Where rude
#1098312
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I gave the person all of the information he asked for and then when he asked what color, the shirt on the model (which was a tri-color) did not give the color. All of the others were solids with names on them. I could not get him to understand I DID NOT want a solid...
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#1049423
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My daughter received a gift from Norm Thompson, which she didn't like. I called customer service to see exactly how to exchange it for something else, and was told that I shouldn't exchange the item, that it'd be simpler and save me money to return it for a refund,...
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1.1
I didn't like
  • Charge for exchanges
  • Inept and uncaring customer service reps
  • False information on return form
#1030331
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Norm Thompson Sweater Review

Norm Thompson
#1022245
3.1
Details
Usually Xl = third time a charm = 2X. Nightmare. Online order. Sent 2 sweaters and no shell. Ugh! Long time customer of Norm Thompson
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Norm Thompson Dress Review

Norm Thompson
#845126
3.1
Details
Norm Thompson had this sale for 49 dresses for $30.00 for 3 days only.Well I want to buy this one dress that I thought I could get for $30.00 but because I needed the Plus size dress I could not get it for sale price I would have to pay $160.00.This is discrimination because if my size.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Other Product Review

Norm Thompson
#817879
I am now afraid to place an order, and a class action lawsuit is in order if they are that bad a company. Their merchandise is overpriced anyway, and their tunics are not long enough, and may shrink because they are one hundred percent cotton.
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Just trying to order a sweater for my father. Computer system not working so had to do it by phone. Subjected to lengthy sales pitch for their credit card. I don't need or want another credit card. I JUST WANTED TO ORDER A SWEATER. They had emailed me a 35% discount,...
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#971140
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12/10/16 I was just disconnected/customer service person disappeared? while I was completing my order after 15 minutes. When I called back, the recording said 'we are closed'. Last night, I'd spent 1.5 hours, using their website, to send items to three different...
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1.0
I didn't like
  • Rotten customer service
#970937
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Paid my $18.00 balance with Norm Thompson. Received a statement and threw it away since I knew I had a zero balance. Got a call "please pay your Norm Thompson balance. What balance? Your payment was one day over the due date therefore you owe a late fee and a $2.00...
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2.0
#970768
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I signed up for Norm Thompson's "VIP" service because of the free shipping, but given that their products are most inferior and I had to pay to return them, it was a total ripoff. On top of that, they do not send you a courtesy email telling you that your account is...
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#908335
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Id like to cancel my monthly membership. Theres no info how to. My cpmplaint doesn't take 100 words. all I want is information on how to cancel. which your website doesn't give.Dont have a catalog so cant call.Theres no phone number on your website or I would call what...
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Anonymous
Mary Fex

I was charged $14.97 on my credit card for a VIP membership I did not authorise for over a year. I was purchasing clothes and I did not catch the charges. I was not charged ev...

#885257
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I ordered shirts from this company. They enrolled me in a VIP program that charges $14.97/month as a recurring charge on whatever credit card you use. I did not sign up for, nor agree to such a "club" or to the charges... DO NOT use this company. (BTW, the shirts were...
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Anonymous
not a fan

I, too, just realized that I have been paying a VIP fee, (which I do not even think is a worthwhile program), and am positively certain I never signed up for. Took quite some ...

#878662
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Recently I caught a $15.00 charge to my bank account. I didn't catch this charge until I was charged 3 months in a row. When I called, the customer service person acted as if I was going to not be able to get something great. I think it was additional discounts. I...
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#862708
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