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Just trying to order a sweater for my father. Computer system not working so had to do it by phone. Subjected to lengthy sales pitch for their credit card. I don't need or want another credit card. I JUST WANTED TO ORDER A SWEATER. They had emailed me a 35% discount,...
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#971140
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12/10/16 I was just disconnected/customer service person disappeared? while I was completing my order after 15 minutes. When I called back, the recording said 'we are closed'. Last night, I'd spent 1.5 hours, using their website, to send items to three different...
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1.0
I didn't like
  • Rotten customer service
#970937
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Paid my $18.00 balance with Norm Thompson. Received a statement and threw it away since I knew I had a zero balance. Got a call "please pay your Norm Thompson balance. What balance? Your payment was one day over the due date therefore you owe a late fee and a $2.00...
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2.0
#970768
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I signed up for Norm Thompson's "VIP" service because of the free shipping, but given that their products are most inferior and I had to pay to return them, it was a total ripoff. On top of that, they do not send you a courtesy email telling you that your account is...
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#908335
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Id like to cancel my monthly membership. Theres no info how to. My cpmplaint doesn't take 100 words. all I want is information on how to cancel. which your website doesn't give.Dont have a catalog so cant call.Theres no phone number on your website or I would call what...
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Anonymous
Mary Fex

I was charged $14.97 on my credit card for a VIP membership I did not authorise for over a year. I was purchasing clothes and I did not catch the charges. I was not charged ev...

#885257
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I ordered shirts from this company. They enrolled me in a VIP program that charges $14.97/month as a recurring charge on whatever credit card you use. I did not sign up for, nor agree to such a "club" or to the charges... DO NOT use this company. (BTW, the shirts were...
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Anonymous
not a fan

I, too, just realized that I have been paying a VIP fee, (which I do not even think is a worthwhile program), and am positively certain I never signed up for. Took quite some ...

#878662
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Recently I caught a $15.00 charge to my bank account. I didn't catch this charge until I was charged 3 months in a row. When I called, the customer service person acted as if I was going to not be able to get something great. I think it was additional discounts. I...
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#862708
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I would not recommend this company to anyone. First of all, the clothes run large, so be careful when ordering. Even a women's small is huge. I returned a jacket which cost me $39.89 to order including $9.99 shipping. I received a note back stating that I would...
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Anonymous
Anonymous

Ordered shoes that they said were available but still have not received. Called them after eight business days and they apologized for them being late shipping and had no exp...

#861093
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I talked to a what was supposed to be a representative for your product and was highly disappointed. Four years ago I bought a tinted product to protect my wooden swing from UV damage. When I tried to buy the repeat product...it was flaming pink. I originally bought ...
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Anonymous
Anonymous

I received a catalog from this company . Got bad vibes just from reviewing the catalog . I don't Like the fact through out the book it's not one black model . All models are l...

#860400
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Norm Thompson Dress Review

Norm Thompson had this sale for 49 dresses for $30.00 for 3 days only.Well I want to buy this one dress that I thought I could get for $30.00 but because I needed the Plus size dress I could not get it for sale price I would have to pay $160.00.This is discrimination because if my size.
3.1
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Warranty
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#845126
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