Just trying to order a sweater for my father. Computer system not working so had to do it by phone. Subjected to lengthy sales pitch for their credit card. I don't need or want another credit card. I JUST WANTED TO ORDER A SWEATER. They had emailed me a 35% discount,...Read more
12/10/16 I was just disconnected/customer service person disappeared? while I was completing my order after 15 minutes. When I called back, the recording said 'we are closed'. Last night, I'd spent 1.5 hours, using their website, to send items to three different...Read more
I didn't like
- Rotten customer service
Paid my $18.00 balance with Norm Thompson. Received a statement and threw it away since I knew I had a zero balance. Got a call "please pay your Norm Thompson balance. What balance? Your payment was one day over the due date therefore you owe a late fee and a $2.00...Read more
I signed up for Norm Thompson's "VIP" service because of the free shipping, but given that their products are most inferior and I had to pay to return them, it was a total ripoff. On top of that, they do not send you a courtesy email telling you that your account is...Read more
Id like to cancel my monthly membership. Theres no info how to. My cpmplaint doesn't take 100 words. all I want is information on how to cancel. which your website doesn't give.Dont have a catalog so cant call.Theres no phone number on your website or I would call what...Read more
I ordered shirts from this company. They enrolled me in a VIP program that charges $14.97/month as a recurring charge on whatever credit card you use. I did not sign up for, nor agree to such a "club" or to the charges... DO NOT use this company. (BTW, the shirts were...Read more
Recently I caught a $15.00 charge to my bank account. I didn't catch this charge until I was charged 3 months in a row. When I called, the customer service person acted as if I was going to not be able to get something great. I think it was additional discounts. I...Read more
I would not recommend this company to anyone. First of all, the clothes run large, so be careful when ordering. Even a women's small is huge. I returned a jacket which cost me $39.89 to order including $9.99 shipping. I received a note back stating that I would...Read more
I talked to a what was supposed to be a representative for your product and was highly disappointed. Four years ago I bought a tinted product to protect my wooden swing from UV damage. When I tried to buy the repeat product...it was flaming pink. I originally bought ...Read more
Norm Thompson Dress Review
Norm Thompson had this sale for 49 dresses for $30.00 for 3 days only.Well I want to buy this one dress that I thought I could get for $30.00 but because I needed the Plus size dress I could not get it for sale price I would have to pay $160.00.This is discrimination because if my size.
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