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I would not recommend this company to anyone. First of all, the clothes run large, so be careful when ordering. Even a women's small is huge. I returned a jacket which cost me $39.89 to order including $9.99 shipping. I received a note back stating that I would...
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Anonymous
Anonymous

Ordered shoes that they said were available but still have not received. Called them after eight business days and they apologized for them being late shipping and had no exp...

#861093
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I talked to a what was supposed to be a representative for your product and was highly disappointed. Four years ago I bought a tinted product to protect my wooden swing from UV damage. When I tried to buy the repeat product...it was flaming pink. I originally bought ...
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Anonymous
Anonymous

I received a catalog from this company . Got bad vibes just from reviewing the catalog . I don't Like the fact through out the book it's not one black model . All models are l...

#860400
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I called trying to get a customer service representative and all I get are businesses wanting me to sign up with them, all I want is for you to stop sending me the catalog. my address is Carol Thompson , 4109 Bishop Creek Ct., Arlington, Texas 76016, customer number...
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1.0
I didn't like
  • The
  • Rotten customer service
#844507
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After purchasing a gown for my mother last year we started receiving a charge for $14.97 per month from this company. When I called to ask I was told that I had signed up for a VIP membership and that was the charge I had agreed to. I did not sign up for anything and...
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#840730
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I have a private mail box at a UPS store because I order a LOT of things online, Amazon, Barnes & Noble, eBay, etc. I don't want things sitting on my porch for days when I travel on business. I ordered something online from Norm Thompson. Two days later they called...
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2.1
I didn't like
  • Rotten customer service
  • Charge for exchanges
  • Unreasonable policy creating delay
#825477
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Ordered a paisley shirt. Received one that looked vaguely like the catalog - not the same shirt / print / color. Don't bother calling. They use contractors that handle multiple companies - they know nothing. Also I was *** - they charged $13 to ship a $41...
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Doug_B
Doug_B

Update - I returned the shirt - on the return slip I explained that it was not the same shirt that was shown in the catalog. I asked that my $13 shipping fee be refunded. ...

1.0
#824563
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After placing an order with them at Christmas I began getting monthly charges for $14.97 turns out it is a loyalty scam they are running. Do not use this company! They are tricking people when they use the website or telephone. Do not accept that you cannot have these...
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#816290
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My elderly mother ordered a sweater on the Norm Thompson web site. She clicked through the shopping cart, they offered a 15% discount, and she clicked on that. The sweater came in the mail no problem. I checked her credit card statement today, 10 months after she...
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h.kitchener
h.kitchener

This is something alot of companies are now doing. They know people click thru the ordering process hurriedly and thus miss the part where you are automatically enrolled in th...

1.0
I liked
  • Sweater
I didn't like
  • Shady business practices
#805581
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I have shopped with NT a long time and have never had a problem with their service or merchandise. If I have a complaint, it would be when something is shown in the catalogue, but it is on back order..The clothes I select in my size fit me and the colors always are...
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#794528
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This Christmas, I ordered a number if holiday foods from Norm Thompson. I put the charges on the Norm Thompson credit card and I received a bill before I received the order. It was due on December 28. I am paid on the last day of the month and I did not anticipate a...
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#770415
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