Not resolved
Advertised vs Delivered
Customer service

12/10/16 I was just disconnected/customer service person disappeared? while I was completing my order after 15 minutes.

When I called back, the recording said 'we are closed'. Last night, I'd spent 1.5 hours, using their website, to send items to three different addresses. The website kept messing-up the item to address match. Thus, I called for VIP customer service tonight to see if a person could solve this website issue.

DISAPPOINTMENT/FRUSTRATION with this company. I'm given them lots of business in past. Customer Service is poor. Ms.

Randy Hall Seattle, WA.

P.S. I'd like to hope that I will receive a call back or some compensation for all this difficulty.

Product or Service Mentioned: Norm Thompson Website.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Rotten customer service.

Company wrote 0 public responses to the review from Dec 10, 2016.
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