My elderly mother ordered a sweater on the Norm Thompson web site. She clicked through the shopping cart, they offered a 15% discount, and she clicked on that.
The sweater came in the mail no problem. I checked her credit card statement today, 10 months after she made the order, and discovered that Norm Thompson VIP club has been charging my mother $14.97 a month for the last 9 months to be in their saving club (the first month was $1.99). For ONE sweater. I called them, they offered only 3 months back.
I stuck to my guns and they are refunding the full amount for the past 10 months. Time will tell whether or not they actually refund it.
Reviewer is in unhappy mood. This person is quite happy with sweater and stated that there is a room for improvement of shady business practices. Please immediately contact the author of this review to discuss "shady business practicies" of sweater and associated monetary loss in the amount of $137. Norm Thompson needs to issue a full refund according to poster's claims.
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