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I ordered a jacket that did not fit on me at all the way it looked to fit in the catalog. I ordered the small size and it fit very big and loose and somewhat baggy. The "old lady" look. I paid $12.95 for original shipping and had to return at the price of 9.99...
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I didn't like
  • Refund policy nor customer service
#1261834
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Since there are not many options now for petite clothing, I ordered a jacket from Norm Thompson. The sizing chart is extremely misleading and the jacket was way too small. Followed the return instructions, even though I thought to be charged $9.99 for sending my order...
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1.0
#1247335
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Norm Thompson - STOP YOUR cattalog

I dont want your cattalog any more. Kathy Shepherd 3490 Santa Maria Way #F102 Santa Maria,.Ca. 93455 Please stop sending them.
#1202708
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Ordered several items and only some arrived. No notice just missing items. Phoned. First they were being sent - then they were out of stock. Certain I would have been charged for missing items had I not phoned. The French chocolates were sickening. Took to a gathering...
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Anonymous
Kay Hinshaw

Not to my liking. Think they gave me 15% off. That is okay I just will never do business with them again and I will tell everyone I know what an unreliable company it is. I...

1.0
Product
I didn't like
  • Being lied to
#1166880
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I placed an order for a sweater on December 19. I paid extra for 3-day shipping. When I checked for shipping info, it hadn't even been processed for shipping. Customer service (via e-mail) told me I should have known it takes many days to process an order and then the...
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1.2
I didn't like
  • Policy to not notify or refund if no delivery
#1161139
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I recommend never buying anything from NORM THOMPSON! They are a worthless, irresponsible company! I placed an order 12/15 and they SAT ON IT for 2 weeks. I STILL HAVE NOT RECEIVED IT, as of 1/2! They ruined my plans for new attire to wear for Christmas, and they...
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#1160976
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I being faiful customer of NORT Thompson for yeas today I call and there where very Rude I never had that experiencice with then form the person answering the prone to the superviser well they loose a good customer. some years a order from $. 2,000.00 a $3,000.00 a...
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2.7
I didn't like
  • Where rude
#1098312
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I gave the person all of the information he asked for and then when he asked what color, the shirt on the model (which was a tri-color) did not give the color. All of the others were solids with names on them. I could not get him to understand I DID NOT want a solid...
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#1049423
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My daughter received a gift from Norm Thompson, which she didn't like. I called customer service to see exactly how to exchange it for something else, and was told that I shouldn't exchange the item, that it'd be simpler and save me money to return it for a refund,...
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1.1
I didn't like
  • Inept and uncaring customer service reps
  • False information on return form
  • Charge for exchanges
#1030331
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Norm Thompson Sweater Review

Usually Xl = third time a charm = 2X. Nightmare. Online order. Sent 2 sweaters and no shell. Ugh! Long time customer of Norm Thompson
3.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1022245
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