A couple years ago I ordered a brocade jacket from Norm Thompson, and instead received a pair of brown slacks. Got that resolved.
In August I ordered a boiled wool jacket, never received my email confirmation. So I called and was told all the emails from that weekend were lost. (?) Today, about 2 1/2 weeks after ordering, I received a pair of pajama bottoms. I was told to send them back and on the form, write in what I wanted instead.
Let's see- that would probably be another month. I suggested that the jacket be sent now, and was told I would be charged again for the jacket.
The lady finally told me it was no longer available--probably a good thing. Never again!!!!